PLEASE NOTE: Jon Renau wigs and hair pieces are ordered in direct from the manufacturer in the United States on a per order basis. Please allow 7-10 working days for your order to arrive to your door (though this delivery time is often faster). We offer a next day, before 1pm delivery option at check out that is via Royal mail, tracked and insured and this delivery option relates to delivery from us to you (the end customer). You have the right to return your order to us for a full refund or exchange with 7 working days of you receiving your item through the post from us. We reserve the right to charge a £12 returns fee for each item you return that we have to ship back to the U.S.